Frequently Asked Questions

You can change your password when you login > click on Profile > and then click on Change Password

You can reset your password if you forget it by clicking on Login and then click on Forgot Password, enter your registered email address and then click Reset. You will receive an email with a reset link, click on the link and enter your New password

If your account is suspended, it means that your account renewal failed for reasons related to your payment method. You can reactivate your account by clicking on the Update Payment Method box.

Of course, since we are always working on adding new content, you can request a translation of a series or film by sending your request to help@noorplay.com

The subscription fee is deducted in advance and is non-refundable. You can stop your subscription at any time, without paying any financial penalty, and you will be able to continue using the service until the end of the paid subscription

Did you enter your credit card number correctly ? Is your card validity date valid ? Have you entered the CCV code correctly ( the three-digit code on the back of the card ) ? If all of the above is true. Please check the following Does the issuing bank support online purchases ? Is the purchase of the Internet internationally activated on your card? In these cases if you want to complete the registration, use another card or a different payment method If you have confirmed all of the above and you still have a problem, please contact us at help@noorplay.com

No, currently we do not accept cash

Yes, you can download and watch any content without Internet connection in your phone only, by clicking on the video that you want to download, and then click on the download icon that appears below the video, after the download is finished you can go to the downloads page and watch offline

No, you can download whatever you want as the download is unlimited but it depends on the free storage space in your phone